Technical Support for Digital Camera Company UK Customers

Technical Support
For all technical support questions please call our customer support help line on 0870 224 7825. We will give free support to customers with pre-order and after sales enquires (after sales for up to 30 days only).

Returns & Refunds

The Digital Camera Company have a seven-day money back guarantee (excluding carriage where applicable). Goods must be returned to us within seven days of purchase. At which time we will refund your money or exchange the product depending on stock availability. All returns for credit/refund must have prior approval from The Digital Camera Company Ltd and any items without such approval may be returned to the sender at their own cost.

We will not refund or exchange the item if:

 

• The product has been opened or tampered with. Under these circumstances we will make an appropriate offer, as they will be deemed second-hand.
• The products were specially ordered for you.

 

The Distance Selling Regulations 2000 state that you are entitled to cancel your order within seven days from the date of receiving your order. Goods must be returned at your expense, unopened and in a resalable condition. If the goods have been opened they will be considered second-hand and we reserve the right to make an appropriate offer. Contact returns on returns@digital-cameras.com

 

Faulty Goods
We aim to replace or repair faulty products if they are deemed to be faulty on arrival. We must be notified within 28 days of purchase. However, the product must be in 'as new' condition complete with original box, packing and accessories. Proof of purchase must also be provided. If we are unable to detect a fault, it may be necessary for us to return the goods to the manufacturer for confirmation before we are able to supply a replacement.

 

Costs
Any costs incurred for returning the goods lies with the customer and we will not accept responsibility for the goods until delivered and signed for. We therefore strongly advise you to use a recorded and insured method of carriage.

 

Guarantees
All equipment supplied is covered by the manufacturer’s own warranty. This is for a minimum term of 12 months and in some cases longer, many accessories like memory cards are five years or more. Please check with our sales department for details on 0870 224 7825.